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Sales Associate

Nairobi

Application Deadline: 2025-01-15

About the Role

The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is responsible for customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments.

Duties and Responsibilities

  • Meet established sales targets, goals, and quotas

  •  Establish plans and strategies to expand the customer base in the assigned sales area

  • Maintain contact with clients in the market area to ensure high levels of client satisfaction

  • Undertake careful record-keeping processes 

  • Mapping and data collection to enable validation of a specific market territory

  • Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing)

  • Ensuring successful Fresh Life Operators & tenants training and launch of all new Fresh Life Toilets

  • Ensure 100% collections of monthly service fee payments

  • Report any operational issues within their sales area

Qualifications

  • A diploma/degree in sales or related field.

  • Experience working in any business, organisation or youth group setup (ideally 2+ years)

  • Current or past residency in the informal settlement

  • Proven track record of success

  • Fluency in  English and Kiswahili – required

  • Ability to effectively communicate at all levels

  • Ability to build relationships

  • Determined to succeed

  • Outgoing and proactive
    Planning and Organisational skills

  • A diploma/degree in sales or related field.

  • Experience working in any business, organisation or youth group setup (ideally 2+ years)

  • Current or past residency in the informal settlement

  • Proven track record of success

  • Fluency in  English and Kiswahili – required

  • Ability to effectively communicate at all levels

  • Ability to build relationships

  • Determined to succeed

  • Outgoing and proactive
    Planning and Organisational skills

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Current Vacancies

Nairobi

Sales Associate

The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is responsible for customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments.

Apply

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Sales, Customer Support and Credit Supervisor

The objective of this role is to expand our franchise network, by supporting and coaching Sales Associates to confidently sell our products as well as oversee the operations of the Customer Support and Credit Associates in managing customer portfolio. The Sales, Customer Support and Credit Supervisor is responsible for ensuring customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments. He/She will also be responsible for ensuring that we provide the best service to Fresh Life Operators through providing and handling Fresh Life Toilet repairs, documenting/keeping important customer information, and handling any issues arising as well as debt collections. The role also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.

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